Search Course


Managing People Skills: Performance Through People

Start Date: September 16, 2015 | Duration : 2 days | Price : 4500 AED

Context to this Workshop

  • Training of frontline staff by team leaders/supervisors is either not followed or lacks a structure to make it a value-adding activity
  • Training activities for frontline staff lack alignment against business results and therefore can be perceived as a ‘nice to do’
  • Training lacks measurement and therefore cannot be managed as a standard operating practice (SOP)
  • Taking frontline staff away from the job has direct and indirect costs
  • People benefit from training that is ‘a little and often’ and which regularly reinforces required standards of performance
  • Subordinate relationships and motivation improve when attention is given to personal development

Program Objectives

By the end of the program, participants will be able to:

  • Explain the benefits of people development – as a driver of business results
  • Create training and people development as an every day routine activity
  • Develop interpersonal skills to empower people to change and improve
  • Describe effective approaches to people development – dealing with positive and negative aspects of people performance
  • Create a clear process and measurement system which tracks results and holds people accountable
  • Provide highly practical training to frontline associates and/or their supervisors
  • Build a legacy for on-job-training as a core standard operating practice (SOP)

Who will Benefit from Attending

  • Managers and supervisors responsible for teams and individuals
  • Organisations where regular refreshment and reinforcement of performance standards is necessary to support business goals
  • Emerging team leaders, supervisors or managers who are, or who will be, responsible for teams and individuals
  • Experienced people managers who require revitilisation of training skills

Course Outline

Investing in the Relationship

  • Associate lifecycle and the challenges involved
  • Three forms of people development
  • Benefits to the supervisor/manager in developing people
  • Manager / Supervisor as the trainer 
  • People orientation and effective training skills
  • Interpersonal style development
  • Communication skills
  • Training style: training versus managing
  • Giving constructive feedback

Action-oriented on-job-training

  • The structure to the successful training day
  • Feedback and motivation skills
  • How to introduce new skills
  • Creating measurable outcomes

Positive intervention – counseling to correct performance problems

  • The difference between counseling and coaching
  • Diagnosing the problem
  • Counseling framework
  • Achieving positive outcomes

Training Needs Analysis

  • Trainee core skills requirements
  • Critical observation and evaluation
  • Prioritizing – achieving ROI on time invested
  • Linking on-job-training to business results

Plan the Work and Work the Plan

  • Time planning and prioritization for training
  • Preparing training objectives
  • Measuring training effectiveness through business results

Measuring Performance

  • Training report completion
  • Training report explanation and feedback
  • Setting and agreeing objectives
  • Measuring impact over time
  • Creating continuous improvement

Business Benefits

  • Create on-job-training as a routine operational activity
  • Improved motivation of staff through supportive personnel development
  • Achieve continuous improvement of people performance as a pillar to continue improvement of business results
  • Improved and groomed interpersonal skills of line personnel that supports succession planning
  • Development of work-based assignments to integrate skills and knowledge into daily routines to drive application and retention

Personal Benefits

  • Improve relationships with subordinates
  • Groom own interpersonal skills and style that supports own leadership credentials for the future
  • Deliver required business results through others – achieve performance through people
  • Personal learning plan to support application and consolidation of key learnings on-the-job



Like Facebook

Twitter Updates