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Cultural Awareness Training

Start Date: May 27, 2015 | Duration : 2 days | Price : 4500 AED

Context to this Workshop

  • The Middle East is a hotbed of multi-cultural working environments
  • Employees are dealing with customers, colleagues and subordinates from diverse cultures, which can create challenges in communication and the level of productivity achieved in relationships
  • Missed opportunities exist between human beings when the simple cultural nuances are not recognized and accommodated in how relationships are formed, whether short-term or long-term
Cultural Awareness Training

By the end of the Cultural Awareness Training course, participants will be able to:

  • Generate greater awareness that cross-cultural working and communication is a reality that needs to be recognized
  • Build cultural awareness and what ‘dealing with culture’ means on a day-to-day basis in the working environment
  • Deal effectively with people from different cultures
  • Create and work from common ground to form short-term or long-term relationships
  • Build greater self-awareness of the impact ‘self’ is having on others and in relation to dealing with people from different cultures
Cultural Awareness Training

Who will benefit from attending?

  • Front-line personnel in sales and service roles who represent the ‘face’ of the organisation
  • Employees working in culturally diverse organisations and teams
  • Personnel who need to improve their ability to connect and influence subordinates from diverse cultures
Cultural Awareness Training

What is Cultural Awareness?

  • Culture around the world
  • Multinational = Multi meaning
  • Intentions are the same

Introductions and Greetings

  • Say hello!
  • Respect and appreciation
  • Set the scene

Interpretations and Awareness

  • Self perceptions
  • Reading signals
  • Different values

Communication and Expression

  • Body language
  • Key gestures
  • Emphasis

Enhancing Guest Service

  • Building guest relationships
  • Dealing with angry guests
  • Service recovery
  • Respecting local customs

Do’s and don'ts

  • Cultural tips
  • Conflict avoidance
  • Neutral safety
Cultural Awareness Training

Business Benefits

  • In sales; increased recruitment and retention of customers through improved service and relevance
  • In service; improved guest experience, higher spend and repeat visits from quests who are better served
  • Improved teamwork and inter-company communication and cooperation
  • Development of work-based assignments to integrate skills and knowledge into daily routines to drive application and retention

Personal Benefits

  • Improve the level of influence over people from different cultures
  • Improved confidence when dealing with people from different cultures
  • Understand how to respond to hostile and difficult customer / guest situations
  • Personal learning plan to support application and consolidation of key learnings on-the-job
Cultural Awareness Training

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