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Business Etiquette and Ethics

Start Date: December 25, 2014 | Duration : 3 days | Price : 4500 AED

Context to this workshop

  • Etiquette and ethics in the workplace are necessary for personal and organizational productivity
  • Cross-functional communication and cooperation are enhanced through appropriate etiquette
  • People, department and organizational productivity are improved with simple workplace behaviours
  • New and inexperienced employees risk following ineffective workplace behaviours in etiquette without the clarification of the do’s and don’ts
Business (workplace) Etiquette

By the end of the course, participants will be able to:

  • Clarify the importance of performing basic forms of etiquette to required standards in order to enhance the working environment
  • Cement the importance of business ethics and the employee/s role in working to required ethical standards
  • Explain practical do’s and don’ts of workplace etiquette and develop appropriate behaviours
  • Improve personal contribution and effectiveness in the workplace
Business (workplace) Etiquette

Who will benefit from attending?

  • New starters and inexperienced employees who require an understanding of what workplace etiquette and ethical standards are
  • Groups who have diverse standards of etiquette and require clarification
Business (workplace) Etiquette

Introduction and scene-setting

  • Personal introductions
  • About Gameplan Solutions
  • The importance of ethics and etiquette
  • Einstein & continuous improvement

Ethics and etiquette in context

  • The rules of society
  • The chain of events
  • A key principle

What are ethics at work?

  • Ethics defined
  • Ten golden rules of ethics
  • Supporting activities:
    • Perception exercise
    • Communication exercise

Dealing with Diversity

  • Cultural awareness
  • Interpretations and personal awareness
  • Personal introductions

Exploring Etiquette

  • Etiquette defined
  • Ten golden rules of etiquette
  • Do/s and Don’ts

Face-to-Face Communication in the Workplace

  • Expressions
  • Impact of a negative or bored response
  • Simple questioning and listening

Role-play Simulations

  • Common workplace situations role-played
  • Facilitated group feedback
  • Situational challenges role-played
Business (workplace) Etiquette

Business Benefits

  • Develop appropriate workplace behaviours, leading to more effective contribution by employees
  • Develop ethics-based values towards dealing with colleagues, customers and information and communication
  • Improve the workplace environment through appropriate behaviours and standards of communication
  • Enhance inter-function and cross-function communication and cooperation
  • Development of work-based assignments to integrate skills and knowledge into daily routines to drive application and retention

Personal Benefits

  • Improved personal effectiveness in harnessing contribution towards business goals and job role tasks
  • Foster more open and cooperative relationships inter-functionally and cross-functionally
  • Create a solid foundation of workplace behaviours through etiquette and ethics that will serve throughout the career
  • Personal learning plan to support application and consolidation of key learnings on-the-job
Business (workplace) Etiquette

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